Shipping Information

Shipping Information

At Wippet, we aim to provide a smooth and reliable shopping experience. Below are the details regarding our shipping policies.

1. Shipping Rates

We offer several shipping options to ensure that your running gear reaches you in the best way possible:

  • Standard Shipping: 3-7 business days (for AU customer)
    Flat rate of $9.99 for orders under $120. Free on orders over $120

  • Express Shipping: 1-3 business days (for AU customer)
    Flat rate of $14.99 for all orders.

2. Order Processing Time

  • Orders are typically processed within 1-2 business days. Please note that processing times may be longer during peak seasons or special promotions.
  • Orders placed after 3 PM will be processed the following business day.
  • Orders placed on weekends or holidays will be processed the next business day.

3. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your package via the carrier’s website.

4. Shipping Delays

While we strive to ensure timely delivery, please note that shipping delays can occur due to weather, customs, or other circumstances beyond our control. If you experience a delay, please reach out to our customer service team for assistance.

5. Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us within 7 days of receiving your order. We will work with the carrier to resolve the issue and ensure your order is replaced or refunded.

6. International Shipping

Please note that international shipping will take longer these local time frames.