FAQ
Ordering
Q: How do I place an order?
A: To place an order, simply browse our collections, select your desired items, choose your size and quantity, and click “Add to Cart.” Once you're ready, proceed to checkout, fill in your shipping information, and complete your purchase.
Q: Can I change or cancel my order after it's been placed?
A: If you need to change or cancel your order, please contact our customer service team as soon as possible at hello@wippet.com.au. We process orders quickly, so we may not be able to make changes once an order is in progress.
Q: Can I modify or cancel my order?
Orders can be modified or canceled within 1 hour of placing them. Please contact customer support as soon as possible if you need to make changes.
Q: What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) and Apple Pay.
Shipping
Q: What shipping options are available?
A: We offer standard and express shipping options. Shipping costs and estimated delivery times will be displayed at checkout based on your location and chosen method.
Q: Do you ship internationally?
A: Yes! We ship to select international destinations. Shipping rates and times vary depending on the destination.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of purchase. Items must be unworn, unwashed, and in their original packaging. To initiate a return, please contact our customer service team for instructions.
Q: Can I exchange an item?
A: Yes! If you wish to exchange an item for a different size or color, please return the original item and place a new order for the desired item. Customer will be liable for shipping costs of exchange.
Sizing and Fit
Q: How do I know what size to order?
A: We provide a sizing guide on our sizing guide page to help you choose the right size. If you're between sizes, we recommend checking customer reviews for fit advice.
Q: What if an item is out of stock?
A: If an item is out of stock, you can sign up for restock notifications on the product page. We'll notify you via email when it becomes available again.
Customer Support
Q: How can I contact Wippet's customer service?
A: You can reach our customer service team by emailing support@wippet.com or using the contact form on our website. We aim to respond within 24 hours.
Q: Do you have a loyalty program?
A: Yes! Join our Wippet Rewards program to earn points with every purchase, which can be redeemed for discounts on future orders. Sign up on our website to get started!
If you have any additional questions or need further assistance, feel free to reach out to us. Happy shopping at Wippet!